How an HVAC Business Added $22k in Missed Revenue Back in 60 Days

The Problem:

This HVAC company was slammed every summer with service calls, but while techs were out on jobs, the office line kept ringing with no one to pick up. The owner was frustrated because he could see call logs filling up with missed numbers, yet he didn’t have time to manually return every call. In many cases, by the time someone called back, the homeowner had already booked with a competitor. On average, they were missing 15 calls per week. With an average ticket size of $750 to $1,500, that was more than $10,000 a month walking right out the door.

The Solution:

We installed a missed call automation system that immediately texted every new caller within 30 seconds of a missed call. The message apologized for missing them, introduced the company professionally, and included a direct booking link. At the same time, the office manager received an alert to follow up manually if needed. This way, no call went unacknowledged and every lead felt like they were being prioritized.

The Outcome:

In the first 60 days, 78 percent of missed calls converted into scheduled jobs. The company booked an additional $22,500 in revenue that would have been lost. Response time dropped from an average of 6 hours to less than 5 minutes, giving them a major edge over competitors. The owner said it felt like “we added another office manager who never sleeps” and finally stopped worrying about lost calls.